Instruction for setting up FUEL OR ENERGY
The PrimeFMS platform allows you to automate any relationship with a customer at a fueling or charging station for cars. This can include sales or shipments of fuel and energy, issuance and processing of fuel and energy coupons, sales of related products, a loyalty program, customer communications, and omnichannel messaging.
FUEL AND ENERGY: DESCRIPTION OF MAIN FEATURES
The PrimeFMS platform helps to build efficient interactions with customers at fuel and charging stations. The platform’s tools are great for automating a wide range of processes at a fuel or charging station: selling and dispensing of fuel or energy, driver self-service, issuing of fuel coupons, loyalty programs, e-shop and POS for selling additional products, customer communication, and omnichannel messaging.
SIMPLIFY CUSTOMER SERVICE AND REDUCE COSTS
The fuel station can simplify customer service and reduce costs by using the following opportunities:
1. Refueling and charging the car using a mobile application / chatbot without a driver leaving the car
The PrimeFMS platform allows drivers to refuel at fuel stations via the mobile application or chatbot. This gives you the opportunity to sell fuel or energy to a retail customer with payment by a credit card, a customer account, e-money, or other methods.
You can identify the customer without using plastic or ID cards, just by phone number. Bonus points for purchase will be immediately available for crediting or redeeming by phone number.
What does the refueling process look like?
- The driver comes to the pump, opens the mobile application and logs in.
- In the mobile application, the driver selects a fuel station, a pump, and a product.
- Next, the driver chooses a payment method. If this is a corporate customer, they can select a corporate account, and if they are a retail one, then a bank card number is specified.
- Loyalty program data is available by phone number. The customer may redeem the accumulated bonus points and receive new ones for refueling.
- The money on the account is reserved and refueling starts.
- After refueling ends, the money is debited from the account. The driver leaves the station.
2. Refueling and charging using Prime ospt
3. Prepayment of fuel and energy in the mobile application or replenishment of the customer’s account
PrimeFMS allows you to create customer accounts and top-up them in different ways. For example, in a store in a mobile application, you can top up your account using a bank card.
When refueling (using a mobile application, chatbot, assistant, Kiosk information panel), a driver uses the required amount of liters from the account or pays with money from the account. A fuel station may offer discounts for buying large quantities of fuel in advance.
4. Control of Fuel Levels
When your tanks are equipped with sensors that work with the controller, you can monitor all the necessary parameters:
- Fuel level and consumption graphs,
- Temperature,
- Water level,
- Pressure level, etc.
If the parameter is out of range, you will see this, and you will receive a notification.
5. Launching a loyalty program without using plastic cards with authorization by phone number, mobile application, etc.
One of the strong sides of PrimeFMS is the ability to build a comprehensive digital loyalty program of any complexity. With PrimeFMS, you can easily set up and change the rules of the loyalty program, congratulate and communicate with customers (SMS, push, chatbot messages), create joint programs with partners, collect the most complete information about customers in order to make them a good offer at the right time.
The mechanisms listed above can also help in establishing cross-selling. You have an ability to launch joint (coalition) loyalty programs with other fuel stations or partners without a need for integration. For example, you can create a single bonus point-based loyalty program with many participating partners. Or, for example, through a friendly car wash, you can sell fuel to its clients at a small discount, attracting new customers. Car wash employees can use the application on a smartphone, issue paper or digital coupons. At the same time, the fuel station can send its customers to partners by issuing coupons.
6. Launch of a joint digital fuel card at partner fuel stations without integration
If you want to launch a digital fuel card together with other fuel stations and do not want to spend time and money on integration, you can do next:
To get started, a partner just needs to install the PrimeFMS Terminal software on a phone, tablet, or computer. The driver who comes to the partner is authorized in one of the convenient ways (QR code, plastic card, phone number). The assistant works with the application as with a bank terminal – enters the type of fuel, the amount for refueling, then the funds on the account are reserved through the PrimeFMS Terminal. After the driver has refueled, the assistant enters the adjusted amount into the program so that the funds are debited from the account.
Easy connection of partners, mutual settlements between the participants of the coalition program, automation of processes – and all this without the need for integration.
7. Payment for fuel via USSD-menu
This solution was created for fuel stations in Africa. When a customer for any reason can not install a mobile application or scan the QR code, they may refuel the car using the convenient USSD menu.
At a fuel station, the customer sees some digital code that identifies the station. They can enter this code into the USSD menu even if they use a push-button phone. The request is fulfilled, and the customer receives fuel into the tank without an assistant.
8. Ability to pay for fuel Without a bank terminal
One more important point is the processing of payments. If you already have integration with payment systems — that’s great; and if you don’t have one, then we can offer you several options.
If integration is not possible, you can use:
- Advance payments
- Payment after delivery
- On-account sales
9. Solution for corporate customers at fuel stations
Commercial customers can enable their employees to refuel or recharge company vehicles and use commercial accounts for payment, with various limits (daily, monthly) set for each driver.
Why is this module useful?
- Ability to use digital fuel corporate cards instead of plastic or coupons.
- Checking the account status of each employee
- Setting up individual restrictions (limits) for each employee
- Instant access to company corporate accounts
- Accounts can be nominated in money, goods, or some internal currency
- A driver can refuel the car using a mobile application, chatbot, or Kiosk Information panel
- The module acts as a non-banking processing; all settlements are transparent and automated
- The module enables you to keep records and control access in automatic mode
Solutions based on the Commercial Customers module can be implemented by a company, whose employees fuel or charge cars at the company’s expense, as well as by a fuel or charging station. One implementation can be used for cooperation between one company and multiple fuel or charging stations or chains, and for the cooperation of one fuel or charging chain with several companies.
10. Management and control of road tankers
The PrimeFMS module for managing road tankers allows you to automate planning, shipment, and sales of fuel. You can serve both commercial and retail customers from mobile fuel dispensing points — road tankers. A PrimeFMS controller is installed on a road tanker; it enables you to manage dispensing of fuel via a mobile application for the driver. The controller includes a GPS tracker that monitors the movement of the road tanker, its location, speed, and stops.
The system also supports management of daily routes. For each road tanker, you set the places that tankers should visit during the day and the order of visiting them. For each location, you specify the amount of fuel to be dispensed there and the ID of the tank, to which fuel must be dispensed. Then, you control the process remotely.
A driver works in an application that can be run on a phone or tablet. The system allows several drivers to work on one road tanker using their personal authorization codes. If necessary, a bank terminal can be added to the tablet for accepting bank card payments from retail customers. This way, the road tanker is turned into a mobile filling station and can make “cold” sales.
When installing sensors that work directly with the controller, you have the opportunity to control all the necessary parameters: fuel level, temperature, water level, and pressure. You will be able to track critical indicators (for example, the fuel level is too low or too high) and you will see what boundaries they are within. In case of going beyond the boundaries, you will receive a message. You can learn more and set up the parameters by this link.
11. Integration
The complexity of integration often discourages the implementation of new technologies. In PrimeFMS, we have developed several options that will help you automate a fuel station in the most convenient way.
Main integration schemes:
- Using a controller (PrimeFMS)
- Using a plugin
- Via API
- Without integration
All these methods are described in our article “Integration schemes for fuel stations”. Depending on your needs and capabilities, you choose the most suitable scheme.
Fuel station solutions are made to order, so we will ensure that the solution developed for you will be the best fit.
ADDITIONAL RESOURCES
Additional Resources and Articles for PrimeFMS and setting up instructions for Fuel and Energy
Instructions for setting up fuel or energy: Overview
The PrimeFMS platform allows you to automate any relationship with a customer at a fueling or charging station for cars. This can include sales or shipments of fuel and energy, issuance and processing of fuel and energy coupons, sales of related products, a loyalty program, customer communications, and omnichannel messaging.
Fuel and Energy: Overview of the setup procedure
To automate the processes of servicing vehicles at gas stations, the PrimeFMS platform provides a comprehensive solution with the ability to implement both with or without integration.
Fuel and Energy: Overview of the commercial customers
The new PrimeFMS commercial customers module provides new opportunities to automate the interactions between a fuel or charging station or chain, a company that purchases fuel or energy, and its employees that fuel or charge vehicles for commercial purposes.
The PrimeFMS platform allows you to automate any relationship with a customer at a fueling or charging station for cars. This can include sales or shipments of fuel and energy, issuance and processing of fuel and energy coupons, sales of related products, a loyalty program, customer communications, and omnichannel messaging.
Controller for Integration with Petrol Stations (PrimeFMS Controller)
For a quick start of automated unloading of fuel at filling stations, we recommend using the PrimeFMS controller.
The PrimeFMS controller is most commonly needed for two scenarios:
- If the filling station is not automated , the controller allows you to automatically unload fuel through the buyer’s mobile app, app for an assistant (seller), a self-service kiosk or a cash register.
- Many processes at your petrol station are already automated and you have a control system . We can install a PrimeFMS controller, which will not violate the existing operating procedure of the gas station and at the same time will make it possible to manage the shipment of fuel when receiving commands, for example, about refueling using a mobile application, via the Internet.
The PrimeFMS controller helps control fuel, CNG (Compressed Natural Gas) and LPG (Liquefied Petroleum Gas) dispensers, as well as automatic metering systems and probes.
The controller knows the communication protocols of various dispensers, ATG systems and probes and allows you to control any pumps and probes using its own input communication protocols or communication protocols of popular pumps and ATG systems.
With the PrimeFMS controller, POS systems, cash registers, payment terminals and mobile apps can control any dispensers and ATG systems in your station in the same way, regardless of the brand of equipment you use.
PRIMEFMS MOBILE APPLICATION
"ONE ACCOUNT, ENDLESS POSSIBILITIES"
“One account, endless Possibilities!” The PrimeFMS Mobile Application is run by PrimeFMS Cloud. The mobile app and the controller know the communication protocols of a great variety of dispensers. It allows management over any of them. It is built for retail, fleet and commercial networks, anywhere in the world. Customers could potentially go on vacation and use their PrimeFMS app to refuel in another county.
Welcome to the Next Generation of Refueling! Welcome to PrimeFMS!
Role: PrimeFMS Mobile Application completely simplifies control over fuel dispensing and provides a lot of ease and convenience to the customers by converting conventional payment cards to your smart-phone. This allows a person to fill their vehicle in any country that has a PrimeFMS network. PrimeFMS Mobile Application can work side by side with existing POS systems, as well as converting all of your existing fleet cards, HID, or fob buttons to a virtual card.
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Email (Shayne Lowrie): shayne@globaleng.ca